Independent and group dental practices
Practices where empty chairs, unanswered evening enquiries and overdue recalls cost more than anyone tracks. See AI receptionist for dental offices for the phone side in detail.
AI for medical clinics, built around your front desk and booking system
A clinic front desk answers the same questions all day. Can I move Thursday? Do you take my insurance? How many sessions are left on my package? Where do I park? They answer them between patients at the counter, so the phone rings out and the voicemail piles up.
We build AI for medical clinics, dental practices and aesthetic clinics that takes the routine calls and messages, books from your real calendar, fills cancelled slots and chases recalls. Anything clinical, urgent or unclear goes to a person, with the conversation attached.
Quick answer
Trilix AI builds custom AI for clinics and dental practices: a phone and messaging agent that books, reschedules and sends reminders from your real calendar, waitlist refills, recall campaigns and an owner dashboard. Anything clinical goes to your staff. It's quoted per clinic as a one-time setup fee plus a monthly fee.
Who this is for
Medical and multi-specialty clinics
Clinics with several departments sharing one front desk and one phone number, where no-shows leave gaps that never get filled.
Aesthetic, laser and skin clinics
Clinics where most clients are on packages, so the desk spends the day on session counts, reschedules, prep notes and aftercare.
Clinic groups with several locations
Owners and operations managers who want one view of bookings, no-shows, response times and open requests across every site.
Where clinic front desks lose time
Calls during patient check-in
The phone rings while someone is checking in at the counter. The caller hangs up and books elsewhere, or leaves a voicemail nobody returns until the afternoon.
Evening and weekend enquiries
Someone messages at 10 p.m. about a new appointment. The reply goes out the next day, after they've found another clinic.
No-shows and late cancellations
A slot opens at short notice and there's no quick way to offer it to the patients who wanted an earlier time.
Recalls and treatment plans that stall
Hundreds of past patients are overdue for a cleaning or a check-up. A patient quoted for a larger treatment goes home to think about it and never hears back.
No single picture of the day
Bookings live in the practice software, calls in the phone system, messages in three inboxes. The owner sees the totals at month-end, if at all.
What we build for clinics
| Problem | What we build | Demo build |
|---|---|---|
| Calls missed at the desk | A phone agent that books, reschedules and cancels from the live calendar, answers routine questions and writes a summary into the call log | Multi-specialty clinic, aesthetic clinic |
| Late-night messages | A messaging agent that replies with open times and the right prep notes, and books when the patient picks a slot | Aesthetic clinic, dental practice |
| Empty chairs | Reminders before each visit, and a waitlist that offers cancelled slots to patients who wanted an earlier time | Dental practice |
| Overdue recalls and stalled plans | Recall lists grouped by type, and pending treatment plans with a next step for each, for your coordinator to send or call | Dental practice |
| Paperwork after visits | Draft notes and reports for the clinician to check, edit and sign. Nothing leaves without sign-off | Multi-specialty clinic |
| No view across sites or departments | An owner dashboard with bookings, no-shows, response times, escalations and open requests | Private hospital command center |
All four are demo builds on sample data. We keep the clinics' names private.
What stays with your staff
Medical advice
The agent doesn't give medical advice, diagnose or recommend treatment. Symptom questions, results and anything that needs clinical judgment go to the right person on your team.
Urgent calls
You set the words and situations that count as urgent before launch. Those calls are handed to staff straight away, or the caller is told to contact emergency services, following the script your team approves.
Sign-off on anything clinical
Where the system drafts a note or a report, a clinician reviews and signs it before it goes anywhere.
The final say on edge cases
If the agent isn't sure what a caller wants, it takes a message with the details and flags it. It won't guess.
How a clinic build goes live
- A call with you and the front desk. We go through the calls and messages you get most, your booking rules and what should always go to a person.
- Connect the booking system and phone line. Through the system's official connection or export. Which systems get connected is agreed in the written scope.
- A first version in about 10 days, usually the phone agent or the messaging agent for one location.
- Run it next to the desk. Your team reviews transcripts and escalations, and we adjust the scripts before it takes more of the load.
- Out from there, one location or one workflow at a time: reminders, waitlist, recalls, the dashboard.
Patient data
Your clinic owns its data. The system can be hosted by us or run in an account your business owns, with access set by role and a log of every request. For US clinics, HIPAA requirements, including which vendors need a business associate agreement, are worked through in the written scope before anything is built. For Canadian clinics, the same applies to PIPEDA and provincial health privacy rules. See data and security.
How pricing works
Every build is quoted after the first call, based on the booking system, the channels and how many locations go live. There's a one-time setup fee and a monthly fee after launch that covers hosting, monitoring, fixes and the next items on your roadmap. A pilot on one location or one workflow has a fixed setup fee. See what custom AI costs for how this compares with answering services and self-serve tools.
When a self-serve tool is enough
If you run one location, your booking software already has online booking, and most of what you need is calls answered after hours, an off-the-shelf AI receptionist may be all you need. Custom work makes sense when the agent has to book from your real calendar, follow your own escalation rules or tie into several systems. See AI receptionist for how the options compare.
Frequently asked questions
Something else on your mind? Ask us directly or call 416-262-2723.
Does the AI give medical advice?
No. It handles bookings, rescheduling, reminders and routine non-clinical questions. Anything clinical, sensitive or unclear is passed to your staff and logged for follow-up.
Can it book straight into our practice management system?
That's the goal of most builds. It depends on what your system allows through its official connection. We confirm it on the first call and write it into the scope.
What should a clinic automate first?
Usually the phone at one location: bookings, reschedules and the questions the desk answers most. Reminders and the waitlist come next, because they fill chairs that would otherwise sit empty.
How are urgent calls handled?
Your team sets the rules before launch. Urgent calls go to a person straight away, or the caller is directed to emergency services, following the script you approve.
Is it HIPAA compliant?
Compliance depends on how the system is set up and which vendors handle patient data. For US clinics we work through HIPAA in the written scope, including business associate agreements, before anything goes live.
Will patients know they're talking to AI?
They should. We set the agent up to say it's an AI at the start of the call, and patients can ask for a person. During staffed hours the call is transferred; after hours the agent takes a message.
Do you work with clinics in the US and Canada?
Yes. We're based in Vaughan, Ontario, and work with businesses in the US, Canada, the UK and Europe.
Case studies
- Demo: command center for a private hospitalBed flow and discharge blockers, emergency surges, theatres, early warning, claim checks and staffing.
- Demo: care operations for a multi-specialty clinicImaging worklists with draft reports, skin and dental triage, scribe notes, a call agent and waitlist refills.
- Demo: front desk and clinic operations for a dental practiceLead replies, chair refills, treatment plan follow-up, recalls, an aligner pipeline, records checks and billing.
- Demo: bookings and session reports for an aesthetic clinicA messaging agent and phone agent that book from the live calendar, plus signed-off session reports.
Keep reading
- AI receptionistWhat an AI receptionist does, what it costs and when a custom one is worth it.
- Custom AI voice agentsInbound and outbound voice agents built on your phone lines and systems.
- Demo: front desk and clinic operations for a dental practiceLead replies, chair refills, treatment plan follow-up, recalls, an aligner pipeline, records checks and billing.
- Demo: care operations for a multi-specialty clinicImaging worklists with draft reports, skin and dental triage, scribe notes, a call agent and waitlist refills.
- AI for small businessOne to a few locations: calls answered, admin automated, reports that send themselves.
- Data and securityWhere your system runs, who can see what and what happens to your records.
Built for
Other businesses we build for
Auto service & car washPhone agent · Cameras · Dashboard
Property management & co-opsBack office
Logistics & field servicePhone agent · Dashboard · Back office
Holding groups & multi-businessDashboard · Back office
Thumbnails are sample screens and demo builds with fictional data.
…They can build out anything. It started out just automating some reports. And then I was like, hey, can you do this? He’s like, absolutely.
Video testimonial
Watch the clip on LinkedInYou give us one call and access. We do the rest.
No long discovery project and no new software for your team to learn first. We start with what costs you most and ship it.
- 1
One 30-minute call
You walk us through how the business runs and where the time goes. We show what we’ve built for other operators and sketch your one-year roadmap.
- 2
You give us access
Logins or read access to the systems involved: phones, POS, accounting, cameras. We handle the setup from there.
- 3
We build, you check
We build around your own data and show it working before anything goes live. Your part is a short review.
- 4
Live in about 10 days
Then we keep it running every month and work down the roadmap with you. Bigger builds go live in phases.
Run a clinic where the phone never stops?
Book a call and we'll walk through the demos, then sketch what we'd build first for your front desk.