Locations · United Arab Emirates

AI Voice Agents and Automation for Businesses in Dubai and the UAE

Trilix AI builds custom AI for businesses in Dubai, Abu Dhabi, Sharjah and across the Emirates. Voice agents that answer in Arabic and English, WhatsApp follow-up, workflow automation and dashboards.

We start with one workflow, test it on your real calls, and expand once it proves itself.

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The UAE caller is different

In Dubai, the person on the line could be Emirati, Saudi, Egyptian, Lebanese, Indian, Pakistani, Filipino or British. Many speak English, many speak Arabic, and plenty switch between the two in one sentence.

A voice agent that only does one language, or speaks stiff textbook Arabic, loses those callers. So we build agents that follow the caller: Arabic or English, with mid-call switching, and accents tested before launch.

What we build

Bilingual voice agents

Every call answered 24/7. The agent answers questions, books appointments, qualifies leads and transfers to your staff with a short summary. Each branch gets its own hours, prices and services. See the Arabic AI voice agent.

WhatsApp follow-up and chat

Confirmations, reminders, location pins and document requests on WhatsApp after the call. The same agent can answer inbound WhatsApp messages, so customers get the same answer either way.

Workflow automation

Leads routed into your CRM, approvals, daily reports, invoice and document handling, and data moved between systems. See workflow automation.

Dashboards

Every branch, emirate or project on one screen, with call outcomes, bookings and sales in one place. See the executive dashboard.

Who we build for in the UAE

Real estate brokerages and developers

Campaign leads arrive at all hours, often from overseas buyers in different time zones. The agent answers, qualifies on budget and timing, books the viewing or the call-back and logs it in your CRM. See real estate.

Clinics and healthcare front desks

Bookings, reminders and directions in Arabic and English. Clinical questions go to staff. See healthcare.

Hospitality and restaurants

Reservations, hours and group bookings, with WhatsApp confirmation. See hospitality.

Auto service and car care

Service centres, tire shops and car washes get price and wait-time calls all day. In North America, our auto service systems are used by Kwik Kar, Exxpress Lube, Drive & Shine and other operators. See auto service.

Built for how calls sound in the UAE

We plan for the details that trip up voice agents here:

Prices said in dirhams, numbers read back and confirmed
English names, Arabic names and their many spellings, confirmed by WhatsApp when it matters
Addresses replaced by a WhatsApp location pin, since many callers give a building name or landmark
Branch, community and service names added to the agent's vocabulary
Hours that follow your Ramadan and public holiday schedules

Before launch, we test with recordings from your own lines, with consent, and with callers who match your customer mix.

Data protection in the UAE

The UAE's federal Personal Data Protection Law sets rules for collecting and using personal data. Some free zones, such as DIFC and ADGM, have their own data protection rules. If you're in one, tell us early.

We set up call disclosures, recording notices and retention rules with you before launch. Access to recordings is set by role, and you own your data. We discuss hosting location during the spec. See security and deployment.

How we work with UAE clients

We're based in Vaughan, Canada, and work with UAE clients remotely and on visits. Meetings in Arabic or English, scheduled around your week.

Discovery call. Where you lose calls, leads and staff time.
Spec. Exactly what we'll build. You approve it first.
Pilot. One workflow, tested on real calls.
Roll out. More branches, then the next workflow.

See how a pilot works.

To size the problem, try the missed call calculator and the AI receptionist vs staff cost calculator. For more on dialects, WhatsApp and pilots, read our guide to Arabic and English AI voice agents. Weighing AI against an outsourced team? See AI voice agent vs call center.

Frequently asked questions

Still unsure? Ask us directly.

Do you work with businesses outside Dubai?

Yes. We work across the UAE, including Abu Dhabi, Sharjah, Ajman and Ras Al Khaimah. Most work is done remotely, with visits when they help.

Can the agent handle English and Arabic on the same call?

Yes. It follows the caller and switches when they do. We test it with the accents and dialects your customers use before launch.

Does the agent tell callers it's an AI?

We recommend it, and we set up the greeting with you. A short, honest opening line works well and keeps trust.

How does pricing work?

We quote each build after the first call, based on your call volume, branches and the systems we connect. After launch, a monthly maintenance fee covers updates, call audits and support.

Start with one workflow

Tell us how many branches you run and where calls or admin work slip. We'll show you what we'd build first.