Solutions · Arabic and English

Arabic and English AI Voice Agents for Saudi and UAE Businesses

Your callers don't pick one language and stay there. A customer in Riyadh opens in Najdi Arabic, reads a plate number in English letters and asks the price in Arabic. A caller in Dubai might be Emirati, Egyptian, Indian or British.

We build AI voice agents that handle that. They answer in Arabic or English, switch when the caller switches, and finish the job on WhatsApp.

Book a call Call +1 416-262-2723

What the agent does

Answers every call, 24/7. Including Thursday nights, Fridays and Ramadan hours, with the schedule you set for each branch.
Speaks the caller's language. Arabic or English, detected from how the caller speaks, with switching mid-call.
Books and confirms. Into your booking system or calendar where we can connect, then sends a confirmation on WhatsApp.
Answers common questions. Prices, branches, opening hours, documents needed, delivery times.
Hands off to a person. With a short summary in Arabic or English, so your staff don't start from zero.

Gulf dialects, tested on your calls

Arabic speech recognition has improved a lot. It still varies by dialect and by vendor, and a demo recorded in a quiet room tells you very little.

So we test on your calls. Before launch, we gather sample recordings from your lines, with consent, and have people call in using the dialects your customers actually use: Najdi, Hijazi, Emirati and wider Gulf Arabic, plus Levantine and Egyptian. We also test English with South Asian and Western accents, since many GCC callers use English.

We add your branch names, service names and neighbourhoods to a custom vocabulary. That one step fixes a lot of the errors you'd otherwise hear.

The agent's spoken Arabic is set to fit your brand. Most businesses want natural Gulf Arabic, polite and short. Some want a more formal tone for government or healthcare callers. We agree on this with you and adjust it after listening to real calls.

Names, numbers and addresses

These are the parts that break bilingual agents most often, so we plan for them.

Phone numbers and plates. The agent reads them back in the caller's language and asks for confirmation.
Prices. Said in riyals or dirhams, with the number format the caller used.
Addresses. Many callers give a district or a landmark. Instead of trying to capture that by voice, the agent sends a WhatsApp message asking for a location pin.
Names. Arabic names written in English vary a lot. The agent confirms spelling by WhatsApp when it matters.

WhatsApp as the second half of the call

In Saudi Arabia and the UAE, many customers would rather get a WhatsApp message than an email or a text. We use the call to understand what the customer needs, and WhatsApp to finish it: booking confirmations, map links, reminders, requests for a photo or a document.

The same agent can also answer inbound WhatsApp messages, so customers get the same answers whether they call or type. WhatsApp business messaging has its own rules on templates and opt-in, and we set it up within them.

Integrations

We connect the agent to the tools you already use, where they allow a connection:

Phones. Your current numbers and lines. We agree on routing with you during the spec.
WhatsApp. Through WhatsApp's business tools.
CRM. Lead and call records written to your CRM, with the transcript and summary attached.
Booking and calendars. Appointments placed into your scheduler or shared calendars.
POS and internal systems. For order status, service history or live wait times.
Reports. Every call logged, tagged and rolled up in a dashboard across branches.

If a system has no way in, the agent sends the details to your team to finish, and we tell you that up front.

Where it helps most

Service chains and fuel stations. Prices, wait times and branch questions. We wrote an Arabic-language guide for oil change centres and stations.
Real estate. Lead calls from ad campaigns, qualifying buyers and booking viewings. Our systems are used by Johaar Real Estate in Jeddah.
Clinics and front desks. Appointment booking and reminders, with sensitive questions sent to staff.
Retail and franchise groups. Store hours, stock questions and complaints, routed to the right branch.

Data protection

Saudi Arabia's Personal Data Protection Law and the UAE's federal data protection law both expect clear notice and a lawful reason for collecting personal data. We set up the call disclosure, recording notice and data retention rules with you before launch. Access to recordings is set by role, and you own your data. See our security and deployment options, including regional hosting.

For a longer guide to dialects, testing and pilots, read Arabic and English AI voice agents for Saudi and UAE businesses.

Frequently asked questions

Still unsure? Ask us directly.

Can the agent understand Gulf Arabic dialects?

Yes, and we test it on your own calls before launch. We check Najdi, Hijazi, Emirati and the other dialects your customers use, and add your branch and service names to a custom vocabulary.

Can it switch between Arabic and English during a call?

Yes. It follows the caller. If they start in Arabic and give an email address in English, it handles both.

Can it send WhatsApp messages after the call?

Yes, once it's connected to WhatsApp's business tools. It can send confirmations, map links, reminders and requests for a location pin or photo, within WhatsApp's rules on templates and opt-in.

Do you have a team that speaks Arabic?

Yes. We work in Arabic and English, and we review your Arabic calls ourselves during the pilot and the regular call audits.

Hear it in your customers' dialect

We'll set up a test line with your branch names and services so your team can call it in Arabic and English.