Automotive · Quick Lube

The AI Phone Agent and Operating System for Quick Lube Shops

Your techs are under a car when the phone rings. The caller wants to know how long the wait is. Nobody picks up, so they drive to the shop down the street.

Our AI phone agent for quick lube shops answers that call. The same system counts cars in your bays, helps advisors make the right offer, and tells you when oil use doesn't match your tickets.

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Every call answered, at every store

Quick lube runs on drive-ins and short visits, and the calls repeat. How long is the wait? Are you open? How much is a synthetic change? Do I need an appointment?

The phone agent answers those questions 24/7. It gives hours and pricing, handles drive-in questions, and takes bookings. Where your scheduling system allows a connection, it books straight into it. When a caller needs a manager, it transfers the call.

Your Elm Street store can quote its own hours and its own specials, and the store across town quotes its own. Every call is logged so you can see what callers asked at each location.

Calls are recorded only in line with the consent and notice rules where you operate. We set up the call disclosure and consent notices with you before the agent goes live.

Want a dollar figure on the calls you miss now? Our guide to what missed calls cost a quick lube walks through the math. More on AI phone answering for auto shops.

Real wait times from your bays

A phone agent is only as good as what it knows. Ours can read live bay status from TrixLink, our camera analytics. When a caller asks about the wait, the answer comes from the bays.

TrixLink works with the cameras you already have over your bays. It counts cars, times each visit, and checks that the services on the ticket happened.

Many operators are quoted for new camera hardware at every store before analytics can start. We build it on the cameras you already have. Read how it works.

Higher tickets without a pushy pitch

Your best advisor knows when to mention a cabin filter. Your newest hire doesn't yet.

Trixie, our sales assistant for service advisors, suggests the right add-on for each vehicle. Ticket Upseller prompts the offer and records whether it was made and accepted, so you can see which advisors offer and which ones skip.

Conversational intelligence grades advisor conversations for coaching. You can set raw recordings so only the employee can play them back, while managers see graded summaries. Lane audio follows the same consent and notice rules as calls, and we set up staff and customer notices with you.

See the upsell tools, or borrow our oil change upsell scripts for your next team meeting.

Catch lubricant variance early

Oil is one of your biggest costs, and it leaves the tanks where nobody sees it.

We compare three things: what your service records say, how much product left the tanks, and what the cameras saw in the bay. When they don't line up, you get a flag with the store, the date and the gap. Then you can check whether it's a data error, waste or something worse.

If you want to run the numbers by hand first, our bulk oil variance guide has the formula and a weekly audit checklist.

Built for franchise operators and independent chains

We work with franchise operators and independent multi-store chains. If you're a franchisee, bring your brand's system and data rules to the first call and we'll build around them.

We connect to the POS and tools you already use where they allow it, and you own your data. Independents get the same tools and decide what to build first.

Everything in one view

All of this rolls up into one executive dashboard. Car counts, ticket average, bay time, call volume and variance sit side by side for every store.

We can also add:

Onboarding and training for new techs and advisors
Back-office automation for QuickBooks, review requests, texts and surveys
A customer-acquisition module that finds nearby households who haven't visited yet, built for mail and ad targeting with compliant data sources

Start with one workflow

Most quick lube operators start with the phone agent or cameras at a few stores. We start with one workflow and move fast, then add the next piece once the first one earns its place. See how a pilot works.

Frequently asked questions

Still unsure? Ask us directly.

Can the AI phone agent tell callers the real wait time?

Yes, when it's connected to TrixLink or your POS. It reads the current bay status and gives a live estimate. Without that link, it gives a typical range you set.

Does it work with drive-through, no-appointment lanes?

Yes. Many quick lube calls are about the wait and the price, and the agent answers those without booking anything. If a caller wants a set time, it can take one where your system allows it.

Do I need to buy new cameras?

Usually not. TrixLink runs on existing cameras when they cover the bays. We check your camera setup on the first call and tell you what we can measure.

How does lubricant variance detection work?

We match service records, product usage and camera signals for each store. When the numbers drift apart, you get a report showing where and when. It helps you find waste, data mistakes or loss.

Will my advisors feel watched?

That depends on how you roll it out. You can set raw recordings so only the employee can play them back, while managers see graded summaries. Teams take it better when the scores are used for coaching first.

Will it work for my franchise?

We work with franchise operators and independent chains. Bring your franchise's system and data requirements to the first call and we'll build around them.

Stop losing drive-ins to a ringing phone

Tell us how many stores you run. We'll show you what the phone agent, cameras and upsell tools would look like on yours.