Increase Your Quick Lube Ticket Average
Two advisors work the same shift and see the same cars. One sells air filters, wipers and fluid services all day. The other rings up oil changes and nothing else.
To increase quick lube ticket average, you need every advisor working like your best one. Our upsell tools suggest the right add-on, score each offer, and show managers who needs coaching.
Why ticket average stalls
In many stores, the lost upsell is an offer that never got made. The advisor was rushed, didn't know the car was due, or felt pushy and skipped it.
Fixing that takes three things. The advisor needs to know what to offer. They need a reminder at the right moment. And the manager needs to see whether it happened.
Trixie: a sales assistant for service advisors
Trixie works alongside your advisors during each visit. It looks at the vehicle and its service history and suggests what to recommend.
- Recommendations based on the vehicle and its last visit
- Simple talking points the advisor can use with the customer
- Help for new hires who don't know your menu yet
Veteran advisors get a second check, and new hires get a guide.
Ticket Upseller: prompts and scores
Ticket Upseller turns recommendations into a habit.
- Prompts. It reminds the advisor to make the offer before the ticket closes.
- Scores. It tracks which offers were made, which were accepted, and by whom.
- Reports. Managers see upsell rates by advisor, by store and by service.
When one store's ticket average drops, you can see whether offers stopped or customers started saying no.
Coaching with real conversations
Conversational intelligence grades conversations between advisors and customers. It looks at how the advisor explained the service and whether they made the offer.
You can set raw recordings so only the employee can play them back, while managers see graded summaries. That keeps trust with your team and still gives managers what they need to coach.
Recordings follow the consent and notice rules where you operate. Several US states require consent from everyone being recorded, and Canadian privacy law requires notice and consent when you collect personal information, so we set up the staff and customer notices with you before anything is recorded.
Scripts to start with
Before any software, your advisors need words that work. Our oil change upsell scripts cover wipers, filters, fluids and tire rotation, plus the attach-rate math to measure them.
Train new advisors faster
Our onboarding and training platform teaches new hires your menu, your pricing and your sales process. Combined with Trixie, a new advisor has a guide from their first shift.
Part of one connected system
Upsell data feeds your executive dashboard, where ticket average and upsell rate sit next to car counts and bay time. TrixLink camera analytics can confirm the added service happened in the bay.
We connect to the POS you already use where it allows a connection. You own the data.
For every kind of shop
- Quick lube. Filters, wipers, fluids and synthetic upgrades.
- Tire and auto repair. Alignments, brakes and inspection findings.
- Car wash. Package upgrades and membership sign-ups.
Upsell without the hard sell
Customers can tell when they're being pushed. Good recommendations feel like advice.
Trixie suggests services the car needs based on its history and mileage. Advisors explain why, and the customer decides. That approach builds repeat visits as well as bigger tickets.
Start at a few stores
We look at your menu, your POS and your current ticket average, then set the recommendation rules and scoring with you. We start with one workflow and move fast. Request a pilot at a few stores and compare them with the rest.
Frequently asked questions
Still unsure? Ask us directly.
How does it increase ticket average?
It makes sure advisors offer the right add-ons on every visit. Prompts catch the offers that would have been skipped, and scores show who's making them.
Will customers feel pressured?
Recommendations are based on the car's needs and history. Advisors explain the reason and the customer decides. That tends to build trust and repeat visits.
Does it work with my POS?
We connect to the POS you already use, where it allows a connection. We confirm what's possible on the first call.
Are advisor conversations recorded?
Only if you use conversational intelligence, and only after consent and notices are in place for your state or province. You can set raw recordings so only the employee can play them back, while managers see graded summaries.
Can I see results by advisor?
Yes. Ticket Upseller shows offers made and accepted by advisor, by store and by service. Those results also appear in the executive dashboard.
How do I measure whether it's working?
Track average ticket and attach rate per service for each store and advisor, before and after rollout. Comparing pilot stores with the rest gives you a clean read.
Make every advisor your best advisor
Tell us your store count and current ticket average. We'll show you what we'd build to raise it.