Multi-location operators
Several stores, clinics, washes, offices or depots under one owner or group, each running a little differently.
AI for mid-sized businesses running more than one location
Somewhere between a handful of sites and a big group, the owner stops being able to see everything. One store answers the phone and another doesn't. The weekly report takes a day to build and is out of date when it lands. The back office grows with every location you add.
That's the stage we build for most. Phone agents at every site, one screen for the whole group and automations that do the copying, matching and chasing your managers do by hand today.
Quick answer
Mid-sized, multi-location businesses get the most from three builds: a phone agent at every site with location-level rules, one dashboard for the whole group, and back-office automation that grows with each new location. Roll out at one or two sites first, then the rest. Most first builds go live in about 10 days.
Who this is for
Owners who've outgrown spreadsheets
You have a POS, a phone system, maybe cameras and an accounting tool. None of them talk to each other, and somebody spends Monday stitching them together.
Lean head offices
A small finance and operations team supporting a lot of sites. Every new location adds work for the same few people.
Groups adding sites
You're acquiring or opening locations and want the next one to run like the best one from day one.
What changes at this size
Small businesses need one job off the owner's desk. Mid-sized businesses need the same thing done the same way at every site, and a view of who's doing it.
| What breaks | What we build | What you get |
|---|---|---|
| Phones answered well at some sites, badly at others | An AI phone agent at every location, with each store's own hours and services | Every call answered, and call outcomes by site |
| No single view of the group | An executive dashboard built from your POS, phones and accounting | Yesterday's numbers for every site, every morning |
| Back office grows with every site | Back-office automation: POS to QuickBooks, payroll audits, card reconciliation | The same team handles more locations |
| You can't watch every bay or lane | Camera analytics on the cameras you already have | Counts and times checked against the POS |
| Coaching depends on who's watching | Graded conversations and private recordings for each employee | Managers coach from specifics |
How we roll out across locations
One site first
We build and test at one location, on your real phone lines and exports. You judge it on your own numbers before it goes anywhere else.
Then site by site
Rollouts go live in phases, one location or one workflow at a time, so nothing breaks the whole operation at once.
Same system, local details
Each site gets its own hours, services, prices and staff. The rules, reporting and logs stay the same across the group.
Different views by role
Owners see the group. A store manager sees their store, not the group's payroll. Employees see their own recordings.
Mid-sized examples
From our case studies. Client names stay private.
- A multi-store quick lube in Texas. An AI front-desk phone agent at the stores, with a second AI agent reviewing calls every 2 hours and emailing the owner only when something looks off. Camera analytics are rolling out store by store: eight stores done, three to go. A conversation platform grades customer conversations for coaching.
- A quick lube and car wash operator in the US. AI camera analytics at every site, with daily and weekly reports that send themselves. Accounting automation on their POS data is being built now, with the goal of letting one accountant handle work that took three.
- Demo: back-office accounting for a multi-store quick lube. Payroll audit, card reconciliation, receivables watch and a discounts audit, built on real POS exports.
- Demo: towing dispatch. A call agent that opens tickets, truck recommendations, a driver app, customer texts and an owner dashboard. Built on sample data.
How pricing works at this size
Every build is quoted after the first call. The price depends mostly on how many systems we connect, how many locations go live and how many channels are involved.
There's a one-time setup fee per build and a monthly fee after launch. The monthly fee covers hosting, monitoring, fixes and the next items on your roadmap. Adding a location to a system that already runs is far less work than the first build, because the rules and connections already exist.
Want to try it at one site first? The pilot has a fixed setup fee and runs 30 days.
Your data, your rules
You own the call recordings, camera data, reports and customer records. Hosting is available in Canada, the US or Europe, or in an account your business owns. Actions are logged so anything can be traced back. Read data and security for the details.
Smaller or larger than this?
If you run one or two locations, AI for small business covers where to start. If you're a large organisation with a procurement process and an IT team, see enterprise AI. For planning across all of it, see AI consulting.
Frequently asked questions
Something else on your mind? Ask us directly or call 416-262-2723.
What counts as a mid-sized business for you?
We don't use a headcount cut-off. If you run several locations or several businesses, have a small head office and the owner can no longer see everything day to day, this page is for you.
Do you replace our POS or phone system?
No. We build on top of the systems you already run, through their official connections or exports. If one can't be connected, we tell you before quoting.
How long does a rollout take?
Most first builds run in about 10 days at the first site. The rest of the group follows in phases, at a pace you set.
Can different locations work differently?
Yes. Each site keeps its own hours, services, prices and staff. Group-wide rules and reporting stay consistent.
What happens when something goes wrong?
The system hands off to a person for anything outside the rules you approved. We monitor it after launch, and fixes are covered by the monthly fee.
Which industries do you build for at this size?
Mostly auto service and car wash, plus property management, clinics, logistics and holding groups.
Case studies
- A multi-store quick lube in TexasAI front-desk phone agent, call audits every 2 hours, camera analytics and private employee coaching.
- A quick lube and car wash operatorCamera AI at every site with automatic daily and weekly reports, and accounting automation on POS data.
- Demo: back-office accounting for a multi-store quick lubePayroll audit, card reconciliation, AR watch and a discounts audit, built on real POS exports.
- Demo: AI call agent and dispatch for a towing fleetA call agent that opens tickets, truck recommendations, a driver app, customer texts and an owner dashboard.
Keep reading
- Executive dashboardEvery store on one screen, with operational reports by group.
- Workflow automationPOS to QuickBooks, follow-ups, reports and approvals, built around your tools.
- AI consulting & implementationA one-year roadmap, a written spec, the build and the running of it, from one team.
- Enterprise AIData ownership, hosting choices, governance and how procurement works with us.
See every location on one screen
On a 30-minute call we'll show you what we've built for multi-location operators and sketch what we'd build first for your group.