Most of the systems we run today are in US stores. Phone agents answering calls in Texas, camera reports going out every morning from US quick lube and car wash sites, and call handling at a two-store tire shop in the Southeast.
Trilix AI is based in Vaughan, Ontario, just north of Toronto. We work with US businesses over video, on Eastern time, and we build around the phones, POS, accounting and cameras you already use. This page covers what we build for US companies, how the work runs across the border and the US rules we set up with you before anything goes live.
Quick answer
Trilix AI builds AI phone agents, back-office automation, camera analytics and multi-location dashboards for US businesses. Most of our client work is in the US, including a multi-store quick lube in Texas and a two-store tire shop in the Southeast. We work over video on Eastern time, and most first builds go live in about 10 days.
An agent that answers every call in a natural voice, books appointments, answers the questions your team hears all day and transfers callers to a person with a short summary. Each location gets its own hours, services and prices. See the AI phone agent and custom AI voice agents.
POS sales into QuickBooks, payroll checks, card reconciliation, receivables lists and the Monday report, done on schedule instead of by whoever has time. See workflow automation services.
Every store on one screen, from the data you already have. See the executive dashboard.
Car counts, bay time and service checks on cameras you already own. See TrixLink camera analytics.
We keep client names private, but here's what's running in the US today:
One US auto repair shop owner posted this about us on LinkedIn: "They can build out anything. It started out just automating some reports. And then I was like, hey, can you do this? He's like, absolutely." (LinkedIn post)
Auto service is where we've built the most. The same work fits property management, clinics, logistics and field service and holding groups. Everything else on our case studies page that's marked as a demo was built on sample data, so it shows what we can build, not a client result.
Day to day, it feels like working with any remote agency, just with fewer hours of time difference than most.
| What you might worry about | How it works with us |
|---|---|
| Time zones | We're on Eastern time. That's the same as the East Coast, one hour ahead of Central and three ahead of Pacific |
| Meetings | Video calls. Around the Toronto area we can visit in person |
| Your phone numbers | The agent works on your current US numbers and lines. No carrier switch |
| Where data lives | Hosting can be in the US, including in a cloud account your business owns. See data and security |
| Speed | Most first builds go live in about 10 days from an agreed spec |
| Who you talk to | The people who write the spec and build the system, starting with our founder on the first call |
What doesn't change is the process. We learn how your stores run, write down exactly what we'll build, launch it at one or two locations and review the results with you before rolling it out.
You don't need to become a lawyer to run an AI phone agent, but a few US rules shape how it's set up. We handle these in the written spec with you. This is how we build, not legal advice, so check anything specific with your own counsel.
There's no single right answer. It depends on how many locations you run and how much of the system has to touch your other software.
| Option | Good fit when | Watch for |
|---|---|---|
| Self-serve AI receptionist | One location, simple calls, no need to connect to your POS or scheduler | Per-minute or per-call pricing that grows with volume; you do the setup |
| Freelancer | One small, well-defined automation | Who fixes it when an update breaks it in six months |
| Large US consultancy | Enterprise programs with internal AI teams and long procurement | Strategy work that ends in a deck rather than a running system |
| Trilix AI | Multi-location operators who want calls, back office and reporting built around their own tools and kept running | We're a small team, so we're not the pick for a large internal AI program with its own staff |
If a self-serve tool covers what you need, use it. Our AI receptionist guide explains when that's enough, and the AI cost guide lists what other vendors publish.
Every build has a setup fee, quoted after the first call, and a monthly fee after launch that covers hosting, monitoring, fixes and the next items on your list. We don't publish a rate card, because a two-store shop and a forty-store group need very different things.
To size it yourself first, try the missed call calculator or the AI receptionist vs staff cost calculator.
Something else on your mind? Ask us directly or call 416-262-2723.
Yes. Our live client work is in Texas, the Southeast and other US sites, and we work with businesses in any state over video. The rules that change by state, like recording consent, are set in the spec for your locations.
No. Trilix AI is a custom AI company based in Vaughan, Ontario, Canada. Most of our client work is in the United States, and we also work with businesses in Canada, the UK and Europe.
Yes. Hosting can be in the US, including in a cloud account your business owns, with access set by role. You own your data, and it's used only to run your system.
We're on Eastern time and schedule calls to suit yours. The phone agents themselves answer around the clock.
Most first builds go live in about 10 days from an agreed spec. A phone agent for one or two locations is usually the fastest start. See how a pilot works.
No. Auto service is where we've built the most, but we also build for property managers, clinics, logistics and field service companies, holding groups and manufacturers.
Tell us how many locations you have and what eats your team's time. We'll show you what we'd build first.
