The owner wanted to know whether high-mileage cars were being offered the right service at the right price, at every store. We built a mileage report from the data his POS already had.
We keep client names private. This page covers the question, what we built, what the client's team reported back and what's being added next.
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At a glance
Client name kept private
This group runs several quick lube and auto service stores. Like a lot of lube owners, they run a high-mileage offer: a different oil and price for older cars. The owner's question was simple and hard to answer from the POS screens: are the cars that should get that offer actually getting it, and is it priced right?
The POS had every visit, odometer reading and oil type. What it didn't have was a view that put them together by mileage and by store.
For the last 30 days, by store and for the group:
Miles and time between visits, split by oil type. It shows how long customers on each oil go before they come back, which is the number the owner needs to judge whether an offer brings people back sooner or just discounts a visit that would have happened anyway.
On a call on October 29, the client's team told us the high-mileage promotion was running at 17% penetration against a 15% goal, and that the report now feeds their pricing decisions.
Those are their numbers, measured on their own data. We're sharing the result they stated, not a projection.
Techs can search the group's repair videos by error code and get the steps, parts, tools and key moments, with questions answered from the video transcripts. It means less time hunting for the right clip with a car on the lift.
These are in build, not shipped yet:
Your POS already knows each car's mileage and oil type. Put those two together by store and you can see whether your high-mileage offer reaches the cars it's meant for, and whether one store offers it far less than the others. Our guide to quick lube KPIs by store covers the rest of a store scorecard, and oil change upsell scripts covers the conversation at the car.
For the camera side of the same business, read how another multi-store quick lube checked its bay camera count against the POS. See how it all fits on the quick lube industry page and the owner dashboard.
Something else on your mind? Ask us directly or call 416-262-2723.
A mileage report from POS and shop-software data. For the last 30 days, by store and for the group: A retention view by oil type. Miles and time between visits, split by oil type.
It is client work for a real business. We do not publish the client’s name, because it is their data, not our marketing. This page covers what was built and how it runs day to day.
Tell us which POS you run. We'll show you what a mileage and retention report would look like on your own data.
