Cameras and calls on one screen
TrixLink counts cars by lane and hour from your cameras. The dashboard puts those counts next to members, calls and revenue for every site. See car wash analytics.
Comparison
Trilix AI vs. HelloWash
Looking for a Hello Wash alternative, or comparing it with a custom build? HelloWash is a customer communications and operations platform made for car washes. It puts calls, texts, chat, email, tickets, claims and member profiles in one workspace, with Voice AI answering inbound calls (HelloWash).
Trilix AI builds custom systems for multi-site washes and auto service groups: an AI phone agent, camera analytics on your existing cameras and one dashboard for every site.
Checked October 2026. Features and prices change, so confirm details with each vendor.
The short version
HelloWash is a support platform for car wash teams. Voice AI handles routine calls and hands the rest to staff on a browser softphone. Tickets, claims, SMS and chat sit in one queue, and analytics measure containment, first contact resolution and response times. Pricing is published per location (HelloWash pricing).
Trilix AI builds a phone agent, TrixLink camera analytics and an executive dashboard to your spec, and our team maintains it.
Pick HelloWash if you run a support team that handles calls, texts, claims and fleet accounts and you want one workspace for it. Pick Trilix if you want the phone tied to lane counts and site reporting, or you also run quick lube or repair sites.
Side-by-side
| HelloWash | Trilix AI | |
|---|---|---|
| Main focus | Support and communications platform for car washes | Phones, cameras and dashboards for multi-site operators |
| AI phone answering | Yes. 24/7, with location prompts | Yes. 24/7, a persona for each site |
| Handoff to staff | Browser softphone for your support team | Transfer to a site, manager or central team, with a summary |
| Membership changes on the call | No. POS lookup is read-only; pause, cancel and credits stay with staff | Where your POS or membership system allows it, with your rules |
| Save offers | Retention offers stay a staff decision | Offers and limits you set, each attempt logged |
| SMS, chat, email, tickets | Yes. One workspace | SMS and WhatsApp follow-up; we connect to your helpdesk if you have one |
| Claims | Yes. Damage and lost-item cases | Not a product we sell |
| Camera car counts | Not stated | Yes. TrixLink on existing cameras |
| Analytics | Containment, FCR, response time, SLA, QA | Cars, members, calls and revenue by site |
| Quick lube and repair sites | Not stated | Yes |
| Arabic | Not stated | Yes. Arabic and English |
| Public pricing | Yes. From $299/mo per location | No. Custom quote |
"Not stated" means we didn't find it on HelloWash's public pages. Ask them directly.
HelloWash pricing at a glance
| Plan | Price | What's included |
|---|---|---|
| Platform | $299/mo per location | Voice AI, web chat, SMS, ticketing, claims, profiles, POS sync, Sales Hub, analytics, staff app |
| CRM | $499/mo per location | Campaigns, purchase pages, Stripe checkout, purchases written to the POS |
| Platform + CRM | $699/mo per location | Both |
Source: HelloWash pricing, October 2026. HelloWash offers a demo and a guided trial.
Where HelloWash is strong
HelloWash is built for the support side of a car wash group. If you have a central team taking calls, texts and emails for many sites, it gives them one queue scoped by corporate, region and site, plus a mobile app for managers in the field (HelloWash).
Its analytics are careful about what counts as success. Containment excludes customers who come back within seven days and then need a person, which is a more honest number than raw AI minutes (HelloWash analytics).
It's also clear about limits. Voice AI does not change memberships or billing on the POS during a call (HelloWash Voice AI). Some operators prefer that.
When to pick which
- You run a central support team for many sites: HelloWash fits that team well.
- You handle damage claims and fleet accounts in-house: HelloWash has products for both.
- You want the agent to run save offers and process pauses within your rules: Trilix, where your membership system allows it.
- You want car counts by lane from your existing cameras: Trilix.
- You run washes alongside quick lube or repair sites: Trilix.
Where Trilix is different
Save flows you design
The agent asks why a member wants to leave and makes the offer you approved: a lower plan, a pause or a free rewash. See car wash AI phone answering and our car wash phone answering guide.
Built and maintained for you
We build to your spec, audit calls on a schedule and fix answers as part of monthly maintenance. Our systems are used by Drive & Shine and the Express Wash Concepts brands.
Frequently asked questions
Still unsure? Ask us directly.
Is HelloWash the same as Hello Wash?
Yes. The company writes its name as HelloWash, at hellowash.ai.
How much does HelloWash cost?
HelloWash lists its Platform at $299 a month per location, CRM at $499 and both together at $699 (HelloWash pricing).
Can HelloWash cancel or pause a membership on the call?
Not according to its Voice AI page. Live POS lookup is read-only, and pause, cancel and credits stay with staff (HelloWash Voice AI).
How should I compare them?
Run both on real calls if you can, and count cancel calls and after-hours calls for a week first. The missed call calculator and AI receptionist vs staff cost calculator help size the decision.
Related
- Car washMembership calls, churn saves and lane counts.Read more
- Car wash analyticsCar counts, membership and call data for every site on one screen.Read more
- Rinsed alternativeCar wash CRM and Support Agent vs a custom phone, camera and dashboard build.Read more
- Missed call calculatorEstimate what unanswered calls cost your stores each month.Read more
See it on your sites
Tell us how many sites you run and how your support team works today. We'll show you what we'd build.
Also see: Trilix vs Rinsed · Car wash membership churn guide